1. Information We Collect
We collect personal information you freely provide when you use our website to make travel bookings or engage with our services. The information could include your name, phone number, email address, and payment data. We require this data to process your reservations, correspond with you, and protect your transactions. Also, information about your travel plans, such as your flight and train itinerary, departure and arrival dates, destinations, and any special requests or preferences you may have. This data helps us manage your reservations and ensure that all your travel arrangements are accurate and as requested.
By collecting and utilizing your information, we hope to provide you with a seamless and personalized experience while maintaining the security and efficiency of our services.
We collect and utilize your personal information to efficiently manage and enhance your experience with our services. This includes processing and confirming your reservations, handling any modifications or cancellations as per your requests, and ensuring that your travel arrangements are accurate. Additionally, we use your information to communicate important details such as booking confirmations, updates, reminders, and other relevant notifications about your travel plans. For payment processing, your financial information is securely handled to complete transactions and safeguard against fraudulent activities.
2. How we use your information
Booking and Payments:
We use your personal information to process and manage your train and flight bookings and related payments. This includes confirming your reservations, handling any changes or cancellations, and ensuring that all transactions are securely processed. Your payment details are used solely to complete your booking and safeguard against fraudulent activity.
Customer Service:
We can handle any questions or problems and offer efficient customer assistance thanks to the information you submit. By having access to relevant details, our support team can assist you more efficiently, resolve problems promptly, and enhance your overall experience with our services.
Marketing:
With your explicit consent, we may use your personal information to send you promotional offers, travel updates, and other marketing communications that interest you. These communications will inform you about special deals and updates that could enhance your travel experience.
Improvement of Services:
To evaluate and improve our website and services, we gather and examine non-personal data, such as usage trends and site interactions. This data allows us to better analyze user behavior, spot areas for improvement, and ensure that our services live up to your expectations.
3. Sharing of Information
Service Providers:
Your information might be shared with service providers who help us with bookings, payment processing, and customer service. These partners help ensure that your transactions are completed efficiently and that you receive the necessary assistance throughout your booking process.
Flight operators and train services:
Your information may be shared with the relevant flight operator, and train service provider to facilitate your reservation. This is necessary to confirm bookings, issue tickets, and manage travel arrangements.
Legal Compliance:
We may also share your information if required by law or to protect our legal rights.
4. Data Security
We are committed to ensuring the security of your personal information by implementing a range of security measures. To protect your data, we use advanced technology to secure it during transmission and storage. While we strive to protect your personal information with the highest security standards, no system can guarantee absolute protection against all potential security risks. If you have any questions or concerns about how we protect your data, please contact us.
5. Your rights
We take extensive measures to safeguard your personal information through robust security practices. Your information might be shared with service providers who help us with bookings, payment processing, and customer service. We remain vigilant in updating and enhancing our security practices to address new and evolving risks. We are dedicated to protecting your privacy and maintaining the integrity of your data.
6. Children's Privacy
Children under 18 are not subject to personal information collection by us. If we become aware that we have inadvertently collected personal information from a child under 18 without appropriate parental consent, we will immediately delete such information from our records.
7. Changes to this Privacy Policy
This privacy statement might be changed from time to time to reflect changes to our policies, adjustments made to the legislation, or other operational requirements.
8. Booking Terms
Reservations & Payments
All flight, and train reservations must be booked through our website or customer service team. All payments must be made upon booking, unless otherwise stated.
Cancellation & Refunds
Cancellation policies vary by service provider (flight operators and train companies). If applicable, payments will be issued in accordance with the provider's conditions.
Modifications
Changes to flight or train reservations are subject to accessibility and might attract additional fees.
Travel Documentation
As a traveler you are responsible for ensuring that you have the required travel documents and identification.
Liability
Onlineairdeals acts as an intermediary between customers and service providers. We are not responsible for cancellations, delays, or other disruptions caused by flight operators or train companies.
Force Majeure
We cannot be responsible for any service interruptions caused by situations beyond our control, like natural disasters, strikes, or government restrictions.
